Job: Sr. Business Analyst

Jobing Description

Our Customer s success is our success. From the most prestigious, award-winning productions, to music and movies made at home, Avid creates the technology that people use to make the most listened to, most watched and most loved media in the world. The shows, commercials, and news programs you watch on TV. The entertaining video and film stories you see on the web and on the big screen. The personal audio and video treasures that people make at home to preserve their favorite moments in life. Our innovative digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us dozens of awards, including 2 Oscar statuettes, a Grammy , and 14 Emmys . If you want to be a part of this media industry and think you have what it takes to contribute to our Customer s success through the following opportunity then send us your credentials.
The Senior Business Analyst is responsible for deliverables required by Customer Operations initiatives, such as process flow diagrams, procedure and policy documents, business requirements documentation, communication and training materials, roles and responsibilities matrices, business use cases, and additional deliverables as required. This resource will work closely with Customer Operations team members on initiatives to build business solutions and over time are expected to be the subject matter experts on process standards and related policy, and the systems and tools used to enable efficient execution.

Principal responsibilities of this role include:

Lead strategic customer relationship/master data initiatives from requirements definition through business process/system implementation
Analyze current business practices and industry best practices to determine key areas of investment/improvement
Collaborate with cross functional teams to define and edit business requirements, functional specifications, future state business processes and recommendations related to a proposed initiative.
Collaborate with IT system analysts to ensure business requirements were accurately interpreted to drive quality project execution
Lead and coordinate testing efforts across technical and business teams
Ensure issues are identified, tracked, reported on and resolved in a timely manner
Assist in enforcement of project deadlines and schedules
Suggest areas for improvement in internal processes along with possible solutions
Mentor those with less experience through informal channels

Required skills, experience

5-7 years experience related work experience in business analysis, process design, requirements definition
Detailed understanding of Customer Relationship Management (CRM) business processes and related systems
Ability to decompose complex problems into understandable, practical action plans
Desire to continuously improve business processes through automation and integration
Excellent facilitation, cross-functional communication and business writing skills
Motivation to seek and participate in development opportunities above and beyond day-to-day job responsibilities
Inspires and generates enthusiasm among team members and challenges others to develop their capabilities
Understanding of how customer data enables customer relationship management a plus